[vc_row][vc_column][trx_block][trx_title type=”2″ color=”#1ebeb4″]Support Policy[/trx_title][trx_columns][trx_column_item][trx_list style=”iconed” icon=”icon-circle”][trx_list_item][vc_column_text]To get a pre-purchase advice, you may post in the theme’s forum[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]To get a response more promptly, you are recommended to use our Ticket-system[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[/vc_column_text][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_list style=”iconed” icon=”icon-circle”][trx_list_item][vc_column_text]Please, note! We do not support queries if you do not have a purchase code.[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Item support does not include:[/vc_column_text][vc_column_text]

• Customization and installation services
• Support for third party software and plug-ins

[/vc_column_text][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][/trx_block][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row][vc_column][trx_block][trx_title type=”2″ color=”#1ebeb4″]How to use our Support System[/trx_title][vc_column_text]ThemeRex technical support is always there to assist their users with all their technical questions regarding ThemeRex products.[/vc_column_text][vc_empty_space height=”2em”][trx_columns][trx_column_item][trx_list style=”ol”][trx_list_item][vc_column_text]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Or you may simply use this link themerex.ticksy.com[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Enter your purchase key and register in the system[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]To avoid confusing, please use for Support System your own ThemeForest login[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Fill out the ticket form[/vc_column_text][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_image url=”2115″][/trx_column_item][/trx_columns][/trx_block][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row][vc_column][trx_block][trx_title type=”2″ color=”#1ebeb4″]How to use our Support System[/trx_title][trx_columns][trx_column_item][trx_list style=”ol”][trx_list_item][vc_column_text]Open the ‘downloads’ tab in your account[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Find our theme in the list of products[/vc_column_text][/trx_list_item][trx_list_item][vc_column_text]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[/vc_column_text][/trx_list_item][/trx_list][vc_empty_space height=”1em”][trx_button bg_color=”#2e2e2e” width=”12em” bottom=”10px” right=”10px”]Create Ticket[/trx_button][trx_button bg_color=”#2e2e2e” width=”12em” bottom=”10px” right=”10px”]Theme Forum[/trx_button][trx_button bg_color=”#2e2e2e” width=”12em” bottom=”10px”]Documentation[/trx_button][/trx_column_item][trx_column_item][trx_image url=”2117″ css=”text-align: center;”][/trx_column_item][/trx_columns][/trx_block][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row][vc_column][trx_block][trx_team cat=”0″ orderby=”date” order=”desc”][trx_team_item user=”Member 1″][/trx_team_item][trx_team_item user=”Member 2″][/trx_team_item][trx_team_item user=”Member 4″][/trx_team_item][/trx_team][/trx_block][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row][vc_column][trx_block bg_color=”#f7f7f7″][trx_title type=”4″ align=”center” bottom=”0″]If you have complaints about the work of our support stuff,
please inform us about your issue via WPSPACETEMPLATES@GMAIL.COM[/trx_title][/trx_block][/vc_column][/vc_row]